General FAQ

Q: How should I care for my leather belt? Clean regularly with a dry cloth, condition every few months, and store away from direct heat and sunlight.

Q: Can I return or exchange an item? We offer 14-day returns and exchanges for unused items in original packaging. Visit our Returns page for more info.

Q: How long does shipping take? Standard shipping within Australia takes 3–5 business days. Express and international options are available at checkout.

Shoe Care Questions

Q: Why should I nourish my shoes? The leather still needs to be nourished in order to prevent cracking. Using a conditioning product will help to clean, condition and protect your shoes.

Q: How often do you need to shine your shoes? Because of its very high concentration of nutritious components and waxes, shining once per week after wearing them a few times is enough. Everyday if there is a mirror shine on the shoes, you can buff them with a pig hair brush or with a shining cloth. Just in case you have been through extremely bad weather, water, snow, you should let them dry peacefully with a wooden shoetree away from any heat and then shine them. (We advise not to wear your shoes everyday, in order to leave the leather time to dry and rest — that way you'd extend their lifetime.)

Q: How to treat a shoe that is both suede and smooth leather? When taking care of a shoe made from a combination of suede and smooth leather, it is best to use our Universal Shampoo. With its foaming action, it offers a deep clean, removing dirt and stains whilst preserving the structure of the material.

Q: Do I have to remove all the polish before conditioning the leather? We generally advise you to remove old waxes (if it contains any product other than Saphir) and polish before conditioning the leather so the skin can really absorb all the oils. It is enough though to do this once a month. If you prefer a Mirror Shine on your shoes, you can leave the wax buildup on the toe area so it will be easier to bring this part of the shoe back to high shine. The vamp of the shoe, the area that flexes, should be cleaned properly though because it is important that leather stays hydrated here so it won't crack over time.

Product Questions

Q: What is the difference between the Lotion and the Cleaning Lotion? The Cleaning Lotion has stronger cleaning properties while the Creme Universelle is more suitable for general care.

Q: What is the difference between Beauté du Cuir Amiral Gloss and Médaille d'Or Mirror Gloss? Both are developed for the same purpose — to achieve a really high shine on your shoes as easily as possible. These two polishes don't contain cleaning or nourishing ingredients but are merely designed to give your shoes a nice mirror shine as fast as possible, using special hard waxes that create the shine. The Amiral Gloss is part of the Beauté du Cuir range and is a great product for high shines; the Mirror Gloss is part of the premium Médaille d'Or range and has a special formula developed with professional shoe shiners, with an even higher concentration of hard waxes.

Q: Can the Renovateur be used for Cordovan? Generally yes, but for Cordovan we highly recommend the Cordovan Cream, developed especially for that leather. The Renovateur contains lanolin and mink oil, while the Cordovan Cream contains neats-foot oil — the same oil used to treat Cordovan at the tannery, which gives it its waterproof qualities. The Renovateur Cream is developed for smooth leathers in general, which need a lower amount of oil, so the Cordovan Cream is best for all Cordovan leathers.

Q: Is the Renovateur safe on white shoes/sneakers, or will it colour the leather? Yes, the Renovateur Cream is completely colourless and safe on white leathers. A cream that gives more pigment, like the White Novelys, is recommended if more coverage is wanted.

Q: The Reno'Mat seems too strong for my shoes — what can I use instead? The Reno'Mat has strong cleaning qualities for resilient stains, but can be too strong for regular cleaning. The Cleaning Lotion, which contains a significant amount of carnauba wax, offers a gentler alternative that still provides protection and shine after polishing — a good middle ground for anyone who finds the Universal Cream too soft and the Reno'Mat too strong.

Leather Care Tips (Australian Summer)

Australia's hot, dry climate — paired with bursts of humidity and strong UV rays — can be tough on leather. Here's how to keep your shoes, bags, and accessories looking their best through the summer months.

1.     Keep Leather Out of Direct Sunlight

2.     Hydrate with a Quality Conditioner

3.     Protect with a Water & Stain Repellent

4.     Clean Sweat & Dust Regularly

5.     Let Leather Breathe

6.     Use Shoe Trees

7.     Condition Before & After Travel